Return & Refund Policy

Last updated: October 2025

At Shaperly, we want you to feel confident with every purchase.
If for any reason you are not fully satisfied, we offer a 30-day return policy — which means you have 30 days from the date of delivery to request a return.

Eligibility for Returns

To qualify for a return, your item must:

Be in the same condition as received — unworn, unused, with all original tags and packaging
Include the receipt or proof of purchase

Returns that do not meet these conditions may not be accepted.

To start a return, please contact us at support@shaperly.store.
Once your request is reviewed, we will provide you with the return shipping address and detailed instructions.

⚠️ Items sent back without prior authorization will not be accepted.

For any questions regarding your return, please reach us at support@shaperly.store.

Damaged or Incorrect Items

Please check your order upon delivery and contact us immediately if:

You received a defective, damaged, or incorrect item.
We will evaluate the issue and work quickly to make it right.

Non-returnable Items

Some types of products cannot be returned, including:

Custom-made or personalized items
Intimate or personal care goods (e.g., shapewear that has been worn or tried on)
Hazardous materials, flammable liquids, or gases

Please contact us if you have any doubts about a specific item before returning it.

Note: We do not accept returns on sale items or gift cards.

Exchanges

If you wish to exchange an item, the fastest way is to return the original product once approved, and then place a new order for the item you want.

European Union 14-Day Cooling-Off Period

If your order is shipped into the European Union, you have the right to cancel or return your purchase within 14 days — for any reason and without justification.
The item must still be unworn, unused, and in its original packaging, with proof of purchase.

Refunds

Once we receive and inspect your return, we’ll notify you by email about the approval status.
If approved, a refund will be issued automatically to your original payment method within 10 business days.

Please note: your bank or credit card company may take additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, contact us at support@shaperly.store.

Return & Refund Policy